Recognise, develop and retain your care workers
The power of care is in the people who deliver it. Pulse lets families review individual care workers - thanking them for their hard work, giving you a live dashboard of individual competency scores, trends, and sentiment to prove quality is improving, not just promise it.
RisingAlways so kind and attentive with my mother.
Very knowledgeable, explains everything clearly.
Goes above and beyond every single visit.
Care organisations collect feedback in thank-you cards and corridor conversations. Inspectors need more than that.
The CQC expects evidence of ongoing quality monitoring and responsiveness to feedback. Without a structured system, you're relying on memory and paperwork - and hoping it's enough when the inspection letter lands.
How it works
Three steps to inspection-ready feedback
Make it easy to review
Families can leave a review via QR code or on a shared iPad - no app, no account, no friction.
Families rate in 10 seconds
They pick the carer, give a star rating, score four competencies, and optionally leave a comment. Done.
You track, act, and evidence
Your dashboard shows live trends, carer rankings, competency breakdowns, and demographic splits - all exportable for inspections.
What makes us different
The only platform that focuses on individual care workers
Individual carer profiles
Every carer has their own score breakdown and review history. Ideal for supervisions, appraisals, and development planning.
Trend analysis dashboards
See how ratings change over time across your whole team. Demonstrate a pattern of improvement - or catch a decline before it becomes an issue.
AI-powered insights
Pulse analyses every review for sentiment and surfaces the actions that will have the biggest impact on your team's performance.
Built to integrate
Pulse connects with your existing systems - from care management platforms to HR tools - so your data works harder across your organisation.
CQC alignment
Evidence that speaks the language inspectors use
The CQC single assessment framework asks whether people who use services receive safe, effective, caring, responsive, and well-led care. Pulse gives you continuous, structured feedback data that maps directly to those questions.
Get StartedBeyond compliance
Drive customer satisfaction.
Recognise your best carers.
Measure what families actually think
Customer satisfaction shouldn't be a mystery. Pulse gives you a live satisfaction score built from real family feedback - so you always know where you stand and can act before small issues become complaints.
- Live satisfaction scores updated with every review
- Spot trends early - see if satisfaction is rising or falling
- Benchmark individual carers against your organisation average
- Evidence responsiveness to feedback for CQC
Recognise & reward your best carers
Your carers work incredibly hard. Pulse makes their impact visible - so you can celebrate top performers, motivate your team, and reduce turnover by showing carers they're genuinely valued.
- Identify top-rated carers with individual performance scores
- Share positive family feedback directly with carers
- Use data to inform appraisals, bonuses, and promotions
- Boost morale and retention with evidence-backed recognition
Your next inspection is coming.
Be ready with the evidence.
Great care starts with great people. Give your team the recognition they deserve - and give yourself the data to prove it.
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