Real-time recognition for individual carers
The care quality platform
your CQC inspector
wishes you had
The power of care is in the people who deliver it. Pulse lets families rate individual carers, giving you a live dashboard of competency scores, trends, and demographics to prove quality is improving, not just promise it.
4.4
avg. rating across all homes
10s
for a family to leave a review
100%
CQC key line alignment
5 mins
setup, no training needed
Care homes collect feedback in thank-you cards and corridor conversations.
Inspectors need more than that.
The CQC expects evidence of ongoing quality monitoring and responsiveness to feedback. Without a structured system, you're relying on memory and paperwork and hoping it's enough when the inspection letter lands.
Three steps to inspection-ready feedback
How it works
Step 1
Display your QR code
Print and place it in communal areas. Visitors scan with their phone camera, no app, no account, no friction.
Step 2
Families rate in 10 seconds
They pick the carer, give a star rating, score four competencies, and optionally leave a comment. Done.
Step 3
You track, act & evidence
Your dashboard shows live trends, carer rankings, competency breakdowns, and demographic splits all exportable for inspections.
Built around how CQC assesses care
Everything you need
Trend analysis
See how ratings change month-over- month. Demonstrate a pattern of improvement, or catch a decline before it becomes an issue.
Individual carer profiles
Every carer has their own score breakdown and review history. Ideal for supervisions, appraisals, and development planning.
Demographic breakdowns
Analyse quality by role, experience level, age group, gender, and ethnicity. Ensure standards are consistent across your whole team.
Saved Dashboard
Pin your most important views - a specific chart, filter, or carer group (for one-click access). Perfect for management meetings.
Zero friction for families
No app downloads, no sign-ups. Visitors scan, tap, and rate. Higher participation means richer data for you.
Competency tracking
Every review scores Helpful, Friendly, Above & Beyond, and Knowledgeable, giving you structured data that maps to CQC quality statements.
Evidence that speaks the language inspectors use
The CQC single assessment framework asks whether people who use services receive safe, effective, caring, responsive, and well-led care. Pulse gives you continuous, structured feedback data that maps directly to those questions.
Safe
Continuous feedback highlights concerns early, helping you act before issues escalate and evidencing a proactive safety culture.
Caring
Family ratings on Friendly and Above & Beyond directly evidence caring interactions.
Effective
Competency scores and trend data show whether care quality is maintained and improving.
Responsive
Real-time feedback lets you respond to concerns before they become complaints.
Well-led
Demographic analytics and carer comparisons show you’re monitoring quality at every level.
★★★★★
“Our carers are the heart of everything we do. Pulse finally gives us a way to show that — with real data. We walked into our last inspection with months of evidence showing how our team is improving. The inspector was genuinely impressed.”
Sarah Mitchell
Drive customer satisfaction. Recognise your best carers.
Beyond Compliance
Recognise & reward your best carers
Your carers work incredibly hard. Pulse makes their impact visible — so you can celebrate top performers, motivate your team, and reduce turnover by showing carers they're genuinely valued.
Identify top-rated carers with individual performance scores
Share positive family feedback directly with carers
Use data to inform appraisals, bonuses, and promotions
Boost morale and retention with evidence-backed recognition
Measure what families actually think
Customer satisfaction shouldn't be a mystery. Pulse gives you a live satisfaction score built from real family feedback — so you always know where you stand and can act before small issues become complaints.
Live satisfaction scores updated with every review
Spot trends early — see if satisfaction is rising or falling
Benchmark individual carers against your home average
Evidence responsiveness to feedback for CQC
Your next inspection is coming.
Be ready with the evidence.
Great care starts with great people. Give your team the recognition they deserve — and give yourself the data to prove it.
Set up in under 5 minutes. No training required.