The power of care is in the people who deliver it. Pulse lets families rate individual carers — giving you a live dashboard of competency scores, trends, and demographics to prove quality is improving, not just promise it.
Always so kind and attentive with my mother.
Very knowledgeable, explains everything clearly.
Goes above and beyond every single visit.
The CQC expects evidence of ongoing quality monitoring and responsiveness to feedback. Without a structured system, you're relying on memory and paperwork — and hoping it's enough when the inspection letter lands.
How it works
Print and place it in communal areas. Visitors scan with their phone camera — no app, no account, no friction.
They pick the carer, give a star rating, score four competencies, and optionally leave a comment. Done.
Your dashboard shows live trends, carer rankings, competency breakdowns, and demographic splits — all exportable for inspections.
Everything you need
Every review scores Helpful, Friendly, Above & Beyond, and Knowledgeable — giving you structured data that maps to CQC quality statements.
See how ratings change month-over-month. Demonstrate a pattern of improvement — or catch a decline before it becomes an issue.
Every carer has their own score breakdown and review history. Ideal for supervisions, appraisals, and development planning.
Analyse quality by role, experience level, age group, gender, and ethnicity. Ensure standards are consistent across your whole team.
Pin your most important views — a specific chart, filter, or carer group — for one-click access. Perfect for management meetings.
No app downloads, no sign-ups. Visitors scan, tap, and rate. Higher participation means richer data for you.
CQC alignment
The CQC single assessment framework asks whether people who use services receive safe, effective, caring, responsive, and well-led care. Pulse gives you continuous, structured feedback data that maps directly to those questions.
Get StartedBeyond compliance
Customer satisfaction shouldn't be a mystery. Pulse gives you a live satisfaction score built from real family feedback — so you always know where you stand and can act before small issues become complaints.
Your carers work incredibly hard. Pulse makes their impact visible — so you can celebrate top performers, motivate your team, and reduce turnover by showing carers they're genuinely valued.
Great care starts with great people. Give your team the recognition they deserve — and give yourself the data to prove it.
Register Your Care HomeSet up in under 5 minutes. No training required.