Legal

Website & Platform Use Terms

Last updated: 20th August 2026

These terms apply when you use the Pulse website or access the Pulse platform.

Pulse is a product of Thankyu Limited, company number 11484238, trading as Pulse.

1. Business Customers

If your organisation subscribes to Pulse, the supply and use of the service is governed by the applicable Order and our Business Trading Terms, including the Data Processing Terms contained within them.

Those terms take precedence over these Website & Platform Use Terms in relation to the contracted Pulse service.

2. Using Pulse

You must use Pulse lawfully and responsibly.

You must not:

  • attempt to gain unauthorised access to Pulse;
  • interfere with the security or operation of the platform;
  • introduce malicious software or code;
  • share login details with unauthorised users;
  • copy, reverse engineer or misuse the platform except where permitted by law; or
  • use Pulse for any unlawful or fraudulent purpose.

We may suspend access where reasonably necessary to protect Pulse, our customers, users or systems.

3. Feedback and Insights

Pulse helps organisations collect feedback and generate insights.

Feedback may be subjective and should not be treated as independently verified fact.

Pulse is intended to support human judgement and does not replace:

  • safeguarding procedures;
  • formal complaints processes;
  • professional judgement;
  • management responsibilities; or
  • legal or regulatory obligations.

4. Intellectual Property

The Pulse website, platform, software, branding, content and related materials are owned by or licensed to Thankyu Limited.

You may not copy, reproduce or commercially exploit them without permission, except where permitted by law.

5. Availability

We aim to keep our website and platform available and secure but cannot guarantee that they will always be uninterrupted or error-free.

We may update, maintain or change the website or platform from time to time.

6. Privacy and Cookies

Information about how Thankyu Limited uses personal information is available in our Privacy Notice.

Information about our use of cookies and similar technologies is available in our Cookie Policy.

Where an organisation uses Pulse to collect feedback, that organisation will generally be responsible as the Data Controller for explaining how it uses your personal information.

7. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability or privacy practices of websites or services we do not control.

8. Contact

Thankyu Limited
Trading as Pulse

Merit House
Saxon Way
Priory Park West
Hessle
HU13 9PB

Company number: 11484238

Email: info@pulse-app.co.uk