Privacy Policy

Welcome to thankyu and Pulse. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform, including our app, website, and services like tips, donations, rewards, and feedback.

By using thankyu and Pulse, you agree to the terms set out below.

1. Who We Are

Thankyu and Pulse is part of Lost Souls Forever Limited (“we”, “us”, “our”), the operator of the thankyu and Pulse platform. We are committed to handling your personal data lawfully, transparently, and in line with the UK GDPR.

Email: info@thankyu.com
Address: thankyu, Merit House, Saxon Way, Priory Park West, Hessle, HU13 9PB

2. What Data We Collect

Information you provide:

• Name, email, phone number, profile photo
• Support queries or communication history

Activity & usage data:

• Reviews received
• Analytics from app or web interactions

We do not collect unnecessary data or access your device content without permission.

3. How We Use Your Data

• Set up and manage your account
• Manage your account centre
• Enable feedback and AI-driven insights
• Communicate essential updates
• Ensure security, fraud protection, and compliance

We may use anonymous, aggregated data to identify trends and improve the platform. We never sell your data or share it for advertising.

4. Marketing & Communication Preferences

We may contact you for service communications and perks. You can manage your preferences or opt out anytime via Account Settings or “Unsubscribe” links in emails.

5. When We Share Your Data

We only share data when necessary to deliver services, such as with payment providers and technology partners. All partners follow strict data protection requirements.

6. Data Storage & Security

Your data is stored securely using encryption, firewalls, and access controls in the UK or EU. We retain data only as long as needed to provide our services and meet legal requirements.

7. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or request portability of your data. Email help@thankyu.com to exercise these rights.

8. Cookies & Analytics

We use cookies to understand usage, improve design, and deliver personalised content. You can manage cookie settings through your browser.

9. Text Message Communications

By providing your mobile number, you consent to receive text messages for account, transaction, and promotional communications. You can opt out by replying “STOP” or contacting help@thankyu.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Major changes will be communicated via email or in-app. Continued use constitutes acceptance.

11. Contact Us

Email: help@thankyu.com or help@yuubee.com
Address: Merit House, Saxon Way, Priory Park West, Hessle, HU13 9PB